Are you not convinced by a product you bought at Wallapop? We will tell you if you have to pay the return shipping costs.
Wallapop It is a second-hand platform where it is possible to buy and sell everything, from clothes to furniture or technology. But although in general sellers usually always act in good faith, the reality is that there are times when the product we receive does not meet our expectations, so we would need to make a return. But you’re probably wondering if you’ll have to run with the shipping costs. Below we explain everything you need to know.
As a general rule, the buyer pays
When you decide to make a purchase at Wallapop, it is important to keep in mind that the responsibility for shipping costs, both when purchasing and returning an item, usually falls on the buyer. This means that if you are not satisfied with the product and wish to return it, You will have to bear the shipping costs back to the seller. It is something that is usually quite common in many online stores, although it may seem strange to us given that large platforms such as Amazon or Shein assume the shipping costs for returns.
The reason why buyers usually bear the shipping costs for returns is to protect the seller of possible abuses. Imagine that a buyer purchases a product, uses it, and then decides to return it without any justification. If the seller had to assume the shipping costs in all cases, it could be seen economically harmed. Taking into account that the majority of Wallapop sellers are individuals and non-professionalsthis could make them decide not to put their products on sale, so payment by the buyer tries to avoid scams and other uncomfortable situations.
Exceptions
Defective product
If you buy a laptop on Wallapop and it does not work correctly, you can return it without paying
One of your main rights as a buyer on Wallapop is that the product you have purchased is exactly what was in the advertisement and works properly. If the item you purchased reaches your hands with any defect, the seller is obliged to solve it. This includes take care of shipping costs so you can return the product and receive a new one or a refund. This way, your shopping experience is guaranteed to be satisfactory.
Product sent in error
If the seller sends you a product that is different from the one you purchased or that does not match the description in the advertisement, he is the one who must bear the return costs. This is because you have made a mistake by sending a product that does not correspond to what was agreed. The usual thing in these cases is that they send you a prepaid label so that you can return the product without having to bear the costs ###
Dispute won by user
In the event that you have had any type of problem with the seller of the product you have purchased, Wallapop gives you the option of open a disputein which to act as an intermediary to elucidate who is right in any conflict between buyer and seller. If the platform determines that you are right and the seller has failed to comply with its obligations, the seller must assume the consequences of its error, including the costs of returning the product. This way, it is guaranteed that your rights as a consumer are protected.
The most important thing: communication
Communicating via chat with the seller on Wallapop is essential to reach a successful conclusion
Contact the seller at Wallapop before initiating a return is a fundamental step to resolve any problem efficiently and amicably and reach a satisfactory agreement on who pays the shipping costs.
First of all, establishing direct contact with the seller allows you explain in detail the reason for the return. This makes it easier for the seller to understand your situation and offer you a personalized solution. We also recommend that you do so in a kind and respectful mannerso that a cordial climate is created in which it is much easier to resolve any conflict.
Second, pre-return communication allows you agree on the details of it, such as the shipping method, the return address or any other relevant aspect. For example, although according to Wallapop Envos rules it is the buyer who usually pays the costs, it is possible that the seller is willing to assume the cost if spoken respectfully. Remember that when reaching a mutual agreement, problem resolution is facilitated and avoids the need to escalate the situation to a dispute.
Finally, by communicating with the seller, you demonstrate your interest in resolving the issue amicably and avoid unnecessary conflicts. This can positively influence the seller’s assessment of you as a buyer and can open the door to future transactions. If you think you may be interested in purchasing from that same seller in the future, it is important to talk things over before jumping straight into a dispute.
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